Camper Rental FAQ

  • I made a reservation but have not received a reply from the store.

    An automatic confirmation email will be sent to you immediately after you submit your reservation form.
    *You will receive a reservation confirmation email immediately after submitting the form, but it is not confirmed.
    If you do not receive the e-mail, your device may be set to reject it.
    We will send you an automatic email followed by an estimate email about your reservation.
    Please review the contents of the quotation e-mail and reply with an e-mail of approval. If you receive an approval email from us, you have a tentative reservation.
    If you do not receive the estimate email within 3 days, please call us to confirm.

    Reservation Flow

    ①Reservation input submitted → Reservation confirmation email received(Unconfirmed).
    ②We will send you a quotation e-mail → Tentative reservation is confirmed upon receipt of your approval e-mail.
    If you do not respond to our reply e-mail for a certain period of time, your reservation will be cancelled.
    ③We will send you an invoice → Payment by the due date confirms the reservation.

  • I'm worried about driving...

    It is not always possible to avoid getting into trouble such as a flat tire or wheel breakage.
    It is difficult for customers to deal with problems with large vehicles. We have been in business for more than 10 years, and have the know-how to handle maintenance prior to rental, as well as the rare problem of a serious breakdown while on a trip.
    In case of trouble, we have affiliated stores in various locations, so you can rent with peace of mind.(May not be possible depending on the condition.)
    We also have a wealth of information on travel destinations throughout Japan, so please consult with us about your travel plans.

    Our campers can be driven with a standard driver's license. (AT only is acceptable). All vehicles are equipped with AT, right-hand drive, car navigation system, and back-up camera* for comfortable driving.
    The main difference between a camper and a regular car is that the overall height is 3 meters.

    Please note that you may not be able to pass through places that you can normally pass through without much thought, such as multi-storey parking lots and under train guards.

    safety measure

    While the newness and glamour of the camper is important to us, the most important thing to us is that the trip ends with no accidents or breakdowns.
    We also believe that the experience of the person renting the camper is necessary to deal with the risks of driving a large vehicle, which is different from driving a passenger car, inspecting the camper's functions, and dealing with problems during the trip.
    We are committed to safety measures based on our many years of experience.
    We provide total support during the rental period, from hardware to software, including driving support for those who are unfamiliar with large vehicles and information that will help you feel at ease even if you go to unfamiliar places.

    Some examples of safety measures

    • Inspection before lending
      Vehicle inspections and inspections of unique camping equipment are conducted for each rental vehicle in accordance with the pre-rental car operation inspection items.
    • Preliminary Explanation
      We provide a 30-minute explanation of the operation, precautions for driving, and support for risk prediction.
    • In the process of lending
      In case of equipment trouble, accidents and other emergencies, our store and road service are available 24 hours a day.
    • Increased tire size
      Reduced wobble and shaking characteristic of campervans, and increased strength reduces the risk of bursting. We regularly replace our tires.
    • Shock absorbers installed
      By installing shock absorbers, the wobbling and shaking characteristic of campervans is alleviated and stable driving is possible.
    • Installation of solar panels
      Solar panels are installed to reduce battery drain and ensure stable operation of electrical appliances.
  • What are your business hours?

    Business hours are from 08:30 AM to 18:00 PM.
    During Weekends & Holidays, we are often out of the office except for lending and returning services, so it would be helpful if you contact us in advance of your visit.
    Please check our reservation calendar for temporary closings.
    We also accept reservations by phone on holidays.
    Reservation inquiries by e-mail are available 24 hours a day, 7 days a week.
    Please call us for details.

  • I don't think I will be able to return it by business hours. What should I do?

    Customers who specify an extension at the time of reservation can extend their stay until 21:00 PM for 2,000 yen per hour (tax not included).
    No further overnight extensions are available. The rental will be returned the following morning, and a daily fee will be added.
    We do not allow extensions that may affect the next scheduled rental.
    If the next rental is affected, you will be liable for compensation.
    In the event of a late return without prior notice, an unauthorized extension fee of 2,500 yen (tax not included) per 30 minutes will be charged.
    Please contact us if you will be late due to traffic congestion or other unavoidable circumstances.
    Please plan ahead of time as traffic congestion is expected during major holidays.

  • I am not going to make it in time for the lending time.

    Please call us if you will be late for your appointment by 30 minutes.
    If you are more than 1 hour late without notifying us, your reservation will be automatically cancelled. No refunds will be made.

  • Can I keep the car I came in?

    Up to 1 car can be parked for free.
    We are not responsible for any accidents or theft during parking.
    Please consult with us about motorcycles, bicycles, etc.

  • Can you rent or dispatch a car at the desired location?

    The loan will be from us.
    Please come during our business hours and start after the prescribed rental procedures.
    If conditions are agreeable, we will deliver or pick up the vehicle at your home, workplace, or designated location.
    We can come to any place in Japan.

  • How can I get to the store by train or bus?
    If you contact us in advance, we will pick you up at the nearest station, JR Kyowa Station.
  • Is it possible to send luggage in advance?

    We will keep your luggage if you send it to us at least one day before the rental date.
    However, food, precision equipment, and valuables cannot be checked in.
    *Beverages are allowed, but cannot be refrigerated or kept cold.
    You are responsible for the shipping costs of your luggage and we are not responsible for any damage or loss of luggage.

  • How do I make an appointment?

    You can easily make a reservation using the estimate and inquiry form on our website.
    Reservations can also be made by phone or in person.
    To prevent duplicate bookings, reservations are confirmed when we contact you to confirm your payment.
    Reservations are accepted up to 6 months prior to the start date of use.
    Please contact us if you wish to make a long-term rental.

  • Do I need to pay a deposit?

    We require full payment in advance. A reservation will be considered a full reservation when payment is received by the due date in the account specified on the invoice.
    Credit card payment is also available. Please let us know in advance.
    For PayPal payment, please come to the store directly and pay by the payment deadline.
    Bank transfer fees are the responsibility of the customer.

  • How is the usage fee calculated?

    Our rental car rates vary depending on the type of car you want, the season, and the day of the week. Rates are calculated per day.
    This fee includes the premium for voluntary insurance.
    (In the event of an accident, a deductible and non-operation charge will be required.
    Options can be added for a fee.
    Business hours are from 9:00 am to 6:00 pm, during which time you must rent and return your car. (Extended hours are also possible.)

    As we do not charge by the hour, the daily rate is the same whether you rent from 9:00am or 1:00pm.
    We also have a special half plan starting at 2pm and a day before plan starting at 9pm.
    There is usually no charge for returning the bike.
    There is usually no fee required at the time of return, but an extension fee may be required if the fuel tank is not full, there has been an accident, damage to the vehicle, or a parking ticket has been issued.

  • I want to cancel. Do I have to pay a cancellation fee?


    On season/Off season/Top season

    Up to 15 days before rental: Free of charge
    From 14 to 8 days prior to the rental date: 20% of the total rental fee
    From 7 days prior to the rental date to the day before the rental date: 50% of the total amount of the rental fee
    On the day of rental: 100% of the total rental fee

    Golden season

    Up to 31 days prior to rental: Free of charge
    30 to 15 days prior to loan-out: 20% of total charges
    14 days before the rental date to the day before the rental date: Half of the total rental fee
    On the day of rental: 100% of the total rental fee

    The deposit will be refunded minus a cancellation fee.
    Customers who wish to transfer their refunds will receive a refund minus an additional transfer fee.
    For reservations made within 14 days prior to the scheduled date of use, cancellation fees will be charged once we have received a "tentative reservation confirmation" from the restaurant.
    In case of cancellation, please be sure to contact us by phone.

  • Can I use a credit card for reservations and payment?

    You can conveniently make payments in a variety of ways: in-store, at the dispatch location, over the phone, and online.
    Credit card brands accepted include JCB, American Express, Diner's Club, VISA, MasterCard, and Rakuten Card.

  • Is a long-term rental available?

    Long-term rentals are available.
    We offer discount plans for our customers to save money.
    Off-season and other times of the year we may be able to offer unbeatable prices. Please feel free to contact us.

  • Lending Age Requirements

    All cars can be driven with a regular driver's license (28 years old and up)
    However, if the borrower is a family member (e.g., parent) who meets the age requirement, the accompanying person (e.g., son) who is under 27 years of age (with a driver's license of at least 3 years) may be allowed to drive the vehicle under the full responsibility of the borrower. The borrower must always be accompanied by a companion. Please consult with us.

  • I want to rent a camper to check before I buy my own.

    You can rent a camper as a test drive before purchasing.
    Many customers want to rent a camper to see if it will fit in their garage and to see how comfortable it is before purchasing their own.

    We recommend renting a camper for more than one night, not just one day, so that even test-drive customers can get a better idea of the appeal of a camper.

    We have a number of great and easy auto campgrounds and hot spring facilities within an hour or two of our store.
    We can also help you find a camper that fits your needs through new or used cars, private sales, or vendor auctions.

  • Where can I stay in a campervan?

    Auto campgrounds*1, roadside stations*2 (available 24 hours a day), and highway service areas*2 (available 24 hours a day) are often used.
    Recently, the number of "RV parks*1" for campig vehicles has been increasing.
    Parking lots at drop-off (hot spring) baths are also used, but please ask the facility for permission.
    We plan to list recommended locations on our website.
    Please do not disturb others.

    ※1 Please note that advance reservations are often required.
    ※2 If you are parked for a long time or in a place where it is not clearly confirmed that you can stay overnight in your car, take a nap only as a rest.

  • Can I cook in the car?

    A cassette stove can be used to heat or reheat water while the vehicle is parked.
    No serious cooking with oil is allowed in the car.
    If you connect an external 100V household power supply at an RV park or auto campground, you can generally use electrical appliances up to 1500W in your vehicle.

    Power consumption of electrical equipment

    Rice cooker…350W~1200W
    Microwave oven…1300W
    Hot water dispenser…700W~1000W
    Coffee maker…450W~650W
    Electric fan…50W~60W
    Hair dryer…600W~1200W
    Cell phone charging…15W

  • Can I watch TV or DVDs in the car while traveling or during stops?

    Yes, we have a TV and DVD player in the rear living room area.
    Please note that the TV will not work well while driving or in areas with weak reception.
    We recommend watching DVDs in vehicles equipped with DVD players. This is a great way to keep young children occupied during transportation.

  • Can I charge my cell phone or smart phone in the car?

    Yes, it is equipped with an inverter that can use household electrical outlets.
    Please bring your own household charger. If the sub-battery runs out of charge, you will not be able to use it.
    Yes, we are equipped with a DC12V socket that can be used while the engine is running, so you can also bring your own DC12V charger for charging.
    Please inquire at the time of reservation.

  • Can I use the restroom in my campervan?

    Yes, you can use the toilet in the campervan.
    It is for emergency use only due to limited capacity.
    We have installed a portable toilet in the multi-room.
    Women and small children can enjoy their campervan trip with peace of mind.
    Please inquire at the time of reservation.

  • What will be the highway fee?

    The highway fee for campers is the regular vehicle rate.
    All vehicles are equipped with ETC devices, so ETC discounts are available.

  • Is smoking allowed?

    We do not allow smoking in our campers, including electronic cigarettes.
    Those who cannot abide by the non-smoking policy are not allowed to rent our campervans.
    In case of unauthorized smoking, you will be charged for cleaning and non-operation fee.
    We appreciate your understanding and cooperation.

  • What is provided in the camper?

    Equipment varies by car type, so please check the "Car Rental Introduction" page for details or contact us for more information.
    Please bring a jacket, toiletries, soap, towels, garbage bags, cooking utensils, and eating utensils.
    If you are unsure, please let us know the purpose and schedule of your trip so that our professional staff can tell you what you will need.

  • What should I prepare for sleeping in the car?

    Sheets are provided free of charge for the number of guests reserved. (enough for the sleeping capacity).
    You can bring your own quilt or rent blankets and sleeping bags for the number of people in your party.
    Since it can get cold at night in some places, even in summer, it would be nice to have a light sleeping bag or a towel blanket.
    In the middle of winter, there are FF heaters that can be used even when the vehicle's engine is turned off, but do not be overconfident.
    Depending on the situation, it may not be possible to use the heater due to lack of power or fuel in the sub-battery, or due to a malfunction of the unit.
    The sound of the heater operating may be disturbing and should not be used.
    Depending on where you sleep in the car, it may be too hot or too cold, depending on the individual, so it is better to have a firm bedding, blanket, or sleeping bag.

  • Long-Term Discounts

    Long-term discount 6 nights or more: 10%~ (more preferential for season and period)
    *Discount rates will be increased for off-season and other quiet periods, as well as for longer periods. Please request a quote first.