Privacy Policy

Privacy Policy

Car Service Aqua (hereinafter referred to as "the Company") has established the following personal information protection policy, built a personal information protection system, and promotes the protection of personal information.
By using our services, you agree to the Privacy Policy.

Management of personal information

In order to keep customers' personal information accurate and up-to-date and to prevent unauthorized access to, loss, damage, falsification, or leakage of personal information, we take necessary measures such as maintaining a security system, developing a management system, and thoroughly educating employees.

Scope of Personal Information

Information about an individual. Personal information is information that can be used to identify an individual, such as name, date of birth, e-mail address, address, telephone number, fax number, etc., contained in that information.

Purpose of use of personal information

We will use the personal information we receive from you to contact you, guide you through our business, and send you materials by telephone or e-mail in response to your questions.

Prohibition of disclosure or provision of personal information to third parties

We will strictly manage personal information received from customers and will not disclose personal information to third parties except in the following cases When the customer has given consent, or when disclosure is required by law or other relevant authorities.

Security measures for personal information

We take all possible security measures to ensure the accuracy and safety of personal information.
Please note that we are not responsible for the loss, destruction, falsification, or leakage of personal information due to reasons for which we are not responsible.

Inquiry of the person in question


If a customer wishes to inquire about, correct, or delete his/her personal information, we will respond to the request after confirming the identity of the customer.

Compliance with and review of laws, regulations, and norms

We will comply with Japanese laws and regulations applicable to personal information in our possession, and will review and improve the contents of this policy from time to time.


For inquiries regarding our handling of personal information, please contact the following
Car Service Aqua
2-8, Kajita-cho, Obu-shi, Aichi 474-0071, Japan
TEL 0562-22-1273


Consent to the use of cookies.

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

  • Your consent status or the withdrawal of consent
  • Your anonymised IP address
  • Information about your Browser
  • Information about your Device
  • The date and time you have visited our website
  • The webpage url where you saved or updated your consent preferences
  • The approximate location of the user that saved their consent preference
  • A universally unique identifier (UUID) of the website visitor that clicked the cookie banner